岗位职责：
- Customer complaint handling including both 0km and field;
- 处理0公里和售后的客户抱怨；
- Problem solving with 8D on IQIS system for customer complaint, and actively engage in the problem solving of internal quality issues;
- 在IQIS系统中用8D的方法解决客户抱怨的质量问题,及主动参与内部质量问题的分析解决；
- Customer quality contract support and quality meeting participant;
- 参加客户组织的质量会议，为与客户签订质量合同提供支持；
- Coordinate customer audit triggered by quality issue after SOP;
- 组织接待批量生产后由于质量问题引起的客户审核；
- Customer specific requirements acquisition and follow out;
- 获取客户特殊要求并贯彻实施；
- Visit customer and dealer;
- 拜访客户和经销商；
- Provide technique support for customer;
- 为客户提供技术支持；
- Contact/coordination with other Bosch locations, particularly lead plants;
- 联络/协调其他博世工厂，特别是领导工厂；
- Plan and follow-up quality preventive plan and implementation in the phase of new project development and SOP production, as well as via product audit planning, ECR involvement, concession handling and etc. to solidly prevent the quality problem occurred.
- 在新项目开发、批量生产阶段，计划并跟进质量预防计划和实施；同时也通过规划产品审核、工程变更管理、让步管控等，有效预防问题的发生。
任职要求：
- Bachelor or diploma in mechanic ,electrical, automotive area;
- 机械，电子或汽车专业；
- Two years working experience in quality area is preferred;
- 质量领域两年以上工作经验优先；
- Familiar with quality method and tools, i.e. 8D, PPAP, FMEA, SPC, et;
- 熟悉质量方法和工具,如8D,PPAP,FMEA,SPC等；
- Can use English as working language, both oral and writing.
- 能够使用英语作为工作语言,说和写流利。
